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Live chat management and support ticket queue

As a Super Admin, your chat interface is used for live support with platform users who need help beyond the AI chatbot.

Open Tickets

3

Avg Response Time

4m 12s

Resolved Today

7

Support Queue

UserOrganizationTopicWait TimePriorityAction
Marcus ChenApex Restoration LLCCannot upload photos to project files
2m 34s
High
Jennifer WalshSummit ContractingBilling invoice not showing correct amount
5m 12s
High
Derek SimmonsRedline AdjustingNeed help setting up team permissions
8m 45s
Medium
Laura KimProBuild ServicesEmail integration not syncing
12m 03s
Medium
Brandon TorresCoastal Repair Co.Question about API rate limits
18m 22s
Low

Recently Resolved

UserOrganizationTopicResolved AtResolution Time
Amy PatelClearPath RestorationPassword reset not working11:42 AM
3m 18s
Chris DunnAtlas AdjustingExport CSV formatting issue11:15 AM
7m 02s
Rachel GomezPinnacle BuildersClient portal access question10:58 AM
2m 45s
Tyler BrownStormGuard Inc.Workflow automation not triggering10:31 AM
12m 30s
Megan FosterHeritage ContractingHow to add custom fields10:04 AM
5m 11s